Accessibility

Yaya should work for everyone.

We want anyone to be able to find what they're looking for on Yaya, however they use the web. If something gets in your way, tell us and we'll fix it.

Last reviewed 16 October 2026.

Our standard

Yaya aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the standard published by the W3C. It covers every page at yayaya.app: the shopping assistant itself, its product and bag panels, and the pages about Yaya.

At our last review we found no failures against that standard on the pages we build. We check again whenever we make significant changes.

What we've done

  • Everything works with a keyboard alone: searching, opening a product, choosing a size, adding it to your bag and going to the brand's checkout.
  • Every page has a link to skip straight to its main content or the search box.
  • Panels that open over the page keep keyboard focus inside them, close with the Escape key, and return you to where you were.
  • Screen readers hear each new answer: what Yaya understood and how many matches it found.
  • Buttons and form fields have clear names, and links that open a new tab say so.
  • Text and controls meet WCAG contrast ratios, and focus is always visible.
  • Pages reflow to a single column at 320 pixels wide and at 200% zoom, with nothing cut off.
  • Motion is turned off if your device asks for reduced motion.
  • We don't use an accessibility overlay. We fix the pages themselves.

We test with automated checks (axe-core) on every page, and by hand with a keyboard, at 200% zoom and on narrow screens.

Known limits

  • Brands' own websites. When you go to checkout, you leave Yaya for the brand's own site. We don't control those sites and can't promise how accessible they are.
  • Product photos and details. Photos, titles and descriptions come from each brand. Yaya always shows the product's name, price and options as text, but the photos don't have descriptions of their own, and a brand's description may leave things out.
  • The check that you're a person. Now and then Yaya may ask for a quick check from Cloudflare (Turnstile) before a search runs. It works with a keyboard and screen readers, but it's made by Cloudflare, not by us. If it stops you, email us.
  • AI answers. Yaya uses AI to read your request, and it can misunderstand. You can remove anything it got wrong, or start over, from buttons right under its answer.

Tell us about a barrier

If any part of Yaya is hard to use, or you can't use it at all, email [email protected]. Tell us the page, what you were trying to do, and the browser or assistive technology you use, if you can.

A real person reads every message. We'll reply within two business days, and we'll help you find what you were looking for in another way while we fix the problem.